Introduction
The platform is an AI-powered call center. It lets you deploy AI voice agents that handle real phone calls in natural language — answering inbound calls, placing outbound calls, booking appointments, qualifying leads, taking messages, and transferring to a human when needed.
Agents use best-in-class speech-to-text, large language models and text-to-speech, and speak English and Turkish.
Core concepts
Section titled “Core concepts”| Concept | What it is |
|---|---|
| Agent | An AI voice agent with a role, instructions, voice, language and tools. |
| Phone number | An inbound/outbound number — provided, or brought over SIP (BYON). |
| Knowledge base | Your content (RAG) that grounds an agent’s answers. |
| Call | A single inbound or outbound conversation — transcribed, recorded and analyzed. |
| Flow | An optional visual node-graph that scripts an agent’s conversation. |
| Tenant | Your organization — isolated data, members, roles and billing. |
How it fits together
Section titled “How it fits together”- You create an agent and give it instructions and (optionally) a knowledge base.
- You connect a phone number — provided, or your own carrier over SIP.
- The agent answers inbound calls or runs outbound campaigns in natural language.
- Every call is transcribed, analyzed and optionally recorded.
- Agents book appointments, take notes, call your APIs, or transfer to a human as configured.
Next steps
Section titled “Next steps”- Quickstart — create your first agent and make a test call.
- AI Agents — configure instructions, voice and tools.
- Telephony & SIP — connect your number.