Outbound Calls

Two things live here: campaigns (an agent auto-dials a contact list on a schedule) and Direct Call (a one-off call to a single number).

Where: left nav → Outbound Calls (/outbound-calls).

Make a one-off call (Direct Call)

1. Click Direct Call.
2. Choose the Agent (who makes the call), the Phone Number (caller ID), and the To number.
3. Confirm — you’ll see a “Call initiated” toast.

Tip

If you get an error: 429 means you’ve hit your plan’s concurrent-call limit; 409 means a call to that number is already in progress.

Run a campaign

1. Create the campaign

Click Create Campaign and set:

• Campaign Name and description.
• Agent (active agents only) and Phone Number (caller ID).
• Schedule — working days and a start/end time window (timezone Europe/Istanbul).
• Max Concurrent Calls — capped by your plan.
• Max Ring Duration — 15–60 seconds.
• Retry Attempts and Retry Delay — re-dial unanswered or busy contacts after a delay.

The campaign starts in Draft.

2. Add contacts

On the campaign page, open Contacts:

• Add Contact — one number (E.164) plus an optional name.
• Bulk Import — paste one contact per line as phone or phone, name. After import you get Added / Duplicates skipped / Invalid counts and can download the invalid rows.

3. Start & monitor

• Start the campaign (it needs at least one pending contact).
• Watch the Overview stats (answered, no answer, failed, durations) and Call History.
• Pause to change settings, or Stop to end it (pending contacts won’t be called).

Tips

• You can’t edit a running campaign — Pause it first.
• Start is disabled if there are no pending contacts.
• Concurrency is enforced by your plan.