Consents

Manage call-recording consent prompts (for KVKK/GDPR compliance) and bind them to specific agent + phone-number + direction combinations. You can also review the actual consent decisions captured on each call.

Where: left nav → Consents (/consents).

Create a consent prompt

1. Click New Consent.
2. Choose the On denied behavior — what happens if the caller declines:
   • Informational — a notice only; recording starts regardless.
   • Disable recording — the call continues but recording is turned off.
   • End call — the call is terminated.
3. Set a default language and write the prompt translations (one per language, ≤ 500 characters; a live preview shows what the caller will hear).
4. Click Save & Activate.

Editing is versioned

Editing an active consent creates a new version. Calls already underway keep the version they started with, so you never break an in-flight call.

Bind it to agents & numbers

A consent only takes effect once bound. On the consent’s detail page:

1. Click Add Binding.
2. Choose the Agent, Phone Number and Direction (Inbound / Outbound / Both).

Those calls will now ask for consent using this prompt.

Review decisions per call

Each Call detail has a Consent Decisions card showing, per prompt: the mode, when it was asked, and the decision — Given, Denied, Notice, Timeout or Unknown — plus the exact prompt heard and the consent version.

Tips

• Deactivating a consent cascades to its bindings — those agent+number combos stop asking for consent (which changes recording behavior).
• If an agent has recording enabled but no consent binding, its calls won’t be recorded (a warning appears on the agent).
• Creating, editing, deactivating and binding consents require admin rights.